Shipping
Shipping Policy:
We strive to send out all orders as soon as possible. Typically orders are shipped within 3-5 business days. Tracking details are automatically sent to the email address provided.
WHITE Teeth Brightening can ship to just about every address in the world! Note there are some regional restrictions on certain products. It is the responsibility of the customer to ensure local rules and regulations are adhered to for importing whitening products and accessories.
All products that leave the WHITE Teeth Brightening warehouse are professionally packed and secure. In the event of shipping damage, it is important that when you sign for the package, you write “damaged” and take a photo for your records.
Note: all kits are shipped flat packed. Assembly is available upon request and subject to fees.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are available for delivery to addresses in North America. We also accept orders from international customers.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
To check the status of your order, contact us.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately.
6. Questions
If you have any questions about the delivery and shipment or your order, please contact us.
FAQs
Are parcel deliveries delyaed now, and if so why?
We are experiencing delays as we put safety first. Our top priority is to do everything possible to keep our people, and the communities we serve, safe. That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities.
In the last few weeks, we have seen a significant increase in parcel volumes as Canadians stay home and shop more online. With incoming parcel volumes at Christmas levels, the safety measures we’ve implemented in our processing facilities mean it is taking longer to process. Those measures include physical distancing in facilities that were not designed for keeping people 2 metres apart. While we are delivering in record numbers for this time of year, customers should anticipate delays.
What is happening with 'signature' items that normally require the recipient to sign for them, confirming receipt?
We understand some people are reluctant to sign for an item now, and we have adjusted our processes. Where possible, and to avoid contact, we will not ask customers for their signature.
Signature items will now be left at your address. The same applies to customs items that have been prepaid in full online but still require a signature.
Is it safe to handle mail and parcels?
The World Health Organization (WHO) and Public Health Agency of Canada (PHAC) have assured us it is safe to handle mail, including international mail.
According to the PHAC, there is no known risk of coronaviruses entering Canada on parcels or packages. In general, because of poor survivability of coronaviruses on surfaces, there is a low risk of spread from products or packaging shipped over a period of days or weeks. Currently, there is no evidence of COVID-19 being transmitted by imported goods or packages.